Refund policy
Once a customer has checked out and purchased an item, our Craftsmen and Artists kindly do not accept any cancellation nor return for hygiene purposes.
Refund is only if: upon receipt, there is breakage noted of the ZiSha pot/cup upon unboxing the parcel and the inner box. We have a one-day return policy, which means you have one day after receiving a broken item to request a refund.
To start a refund, you can contact us at realzisha@gmail.com. If your refund is accepted, we’ll send you a return shipping label of the broken item, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return for broken item, at realzisha@gmail.com.
Damages and issues
Please inspect your order UPON reception (use your phone camera to do a continuous video of the parcel ALL around, followed by placing your camera on a stand to film your unboxing process: cutting the tapes, taking out the pot box from within, taking out the pot from its dedicated box) and attach the video in cases of damage. Contact us immediately if the item is damaged, so that we can evaluate the issue and make it right. Upon receiving the parcel with broken items, customer need to send the parcel back to Realzisha within 7 days including the postage fee (Customer bear the cost initially, we will arrange a payment for your postal return). Upon us receiving the parcel RealZiSha will inspect the parcel and will refund the full cost including the postage fee if the pots were damaged due to transportation. Any broken item return later than one day upon receiving will be subjected to management approval for the refund. We are pretty sure the pot will come intact due to our meticulous, tried and trusted way of packaging for shipping!
Exchanges
Exchanges are not allowed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company initiated through our Shopify intermediary to process and post the refund too.
